FAQ

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About countertops sample’s freight

As per the summing-up made by our financial department in last year, the statistics showed that we had a very heavy burden on kithchen countertops sample’s cost and the freight charge. Just as you know, during the past time we supplied kitchen countertops sample to our customer free of charge. In this way, we not only had to pay the samples cost in our factory, but also pay for the charge to express courier such as UPS, TNT ot DHL. Hope you can understand our position!

however, our burden is getting more and more, under the above-mentioned situation, we find it is getting difficult to run business in this way. In order to solve this matter in a reasonable way, we hope our customer could help to share the freight charge. There are two ways to solve the freight cahrge.

 Could you please tell us your company’s freight collect account of UPS, TNT or other express company by return? Then we could send samples by your account number, while we will supply the samples which are free of charge as before. We believe this will do favor to develop the business between us.

if your company have no this freight collect account of UPS or TNT, first we can consult with the express company’s service about the charge accroding to the particular adress in your country, then we will tell you how much it is and you can transfer the freight charge to us by T/T, finally we will send the kitchen countertops sample and illusrated catalogue to you immediately after receiveing your remittance. Generally speaking, The trasportation fee of freight collect will be much cheaper than the first one., the second way is lower and preferable

Now most of our customers are doing in above-mentioned way. We sincerely hope it will be also workable to you. Thank you for your cooperation and continuous supports, we wish both business snowballing in the coming years!