FAQ

1. About acrylic solid surface material: what material does acrylic solid surface consist of ?

Acrylic solid surface material basically including PMMA,UPR, Al(OH)3, so our factory's solid surface have lots of advantage and good property, these acrylic sheet is similar to Corian'S solid surface, but the price is lower than Corian's solid surface! It is a high-grade solid surface material made from polymer composite technology. You also known more informatiom from Solid surface introduction.

2. About the color and specification of solid surface or countertops: Can I choose the color and specification of solid surfac or countertops?

Fortunately, you can select the colour of your favorite solid surface countertops, you also can choose the specification. if you tell us your particular specification and color of acrylic solid surface or countertops, we can guarantee that we can produce solid surface countertops according to your demand.

3. About solid surface countertops maintenance: What is the best way for daily care of solid surface countertops?

Solid surface countertops is very easy to repair its surface by regular care. For example, regular cleaning can prevent countertops from stains and make it germ-proof. Solid surface and countertops are impervious to damage, in the case of severe damage, solid surface countertops can be easily repaired on after-service position.

4. About the fixing of kitchen countertops and sink: Can I put a sink into kitchen countertops which is already installed?

Yes, if you get the particular sink measurements and make sure they can match each other. You can do it by yourself or emply the upfitter to install the kitchen countertops.

5. About solid surface countertops installation: How to install laminate counter tops?

We advice that you have better connect your retailer first, the retailer will help you and send the professtinal upfitter to install the solid surface counertops or kitchen countertops correctly for you.

6. About acrylic solid surface sample: How could I get solid surface or other artificial marble product sample?

Producing Sample is very important in solid surface industry, our company ensure that acrylic solid surface samples'producing period is from five to seven days, and we promised that all clients can go to the sample workshop to take artificial marble sample and solid surface illutrated catalogue. If there is small solid surface samll samples for you, we will send you sample free of charge. but the express delivery charge is to your account for you or by freight collect.

7. About the price of various specification of solid surface or kitchen countertops: could I get your price list of solid surface or kitchen countertops?

Certainly, please tell us the specification and color of solid surface or kitchen countertops, then we will offer the price of solid surface and kitchen countertops through e-mail.

8. About the shipment of artificial marble product: what kinds of shipment will you arrange?

We usually ship the products by sea via our shipping agent, we can ship solid surface, kitchen countertops or vanity tops products to any place on the world.

9. About sole agent of acrylic solid surface product: what about the terms to become your sole distributor in our city, area or state, country?

If you can sell of our acrylic sheet, solid surface, vanity tops or kitchen countertops products can reach USD 10,000--50,000 per month, you can become our sole agent in your city; if your sell can reach USD 50,000 or above per month, you can become our sole distributor in your state.

10. About the payment terms of artificial marble: How do we arrange payment?

Two kinds of payment:

1). 30% T/T deposit when P/O placed and samples approved, and 70% against shipping documents copy e-mailed to you.

2). For small order (Total value be less than10,000USD), Cash or 100% T/T for full amount in advance.Bank information is available upon asking.

11. About artificial marble Packaging: What is the standard packaging for artificial marble?

Inside: our man-made stone goods could be packed with PE film

Outside: we packe and support our artificial marble with pallet.

we always try to ensure that the artificial marble packing are safe in long-distance transportation and our cartons can be water or stain proof as well as hook proof.

12. About lead time of artificial marble: How soon can we get the shipment?

We will arrange production after confirmation of the order and payment. So all artificial marble product are brand-new produced, we will take 7-15 days to arrange production, book shipping will take less than 7 days. Shipping time will depend on the destination place.

13. About MOQ (Minimum Order Quantity): What is the minimum order quantity of solid surface countertops?

MOQ: 1x20'FCL, if your purchase would be large quantity, we can offer a favorable price for your order.

14. About Shipping Insurance: How to arrange acrylic sheet shipping insurance?

We can arrange shipping insurance for you, for example, we can insure that artificial marble goods against loading damage and transportation.

15. About countertops edge profile: Which countertops edge profile is available?

Countertops can be made with a variety of different edge profile, you can choose the desired countertops edge from the popular countertops edge such as full-bullnose countertops profile, Demi-Bullnose countertops edge, Bevel countertops edge profile and so on. You also can know more information from About Countertops Edge.

16. What kinds of service and solid surface product can I get from Shanghai Xinhai Solid Surface Industry CO.,LTD?

- Quick responses with full attention within 24 hours.

- Products with the same quality as acrylic solid surface samples.

- Fast and safe delivery for acrylic solid surface sample.

- Lasted artificial marble information including vanity tops, kitchen worktops and solid surface countertops from our website will be sent to you via email termly.